Star Trek Online Wiki
Phoenix Prize Pack icon.png
Very rare icon.png
Phoenix Prize Pack
Very Rare Inventory
Character Bind On Pickup
Open this package for the chance to claim various valuable items no longer easily accessible elsewhere in the game!

Each package is Bound to Character, and contains one of FOUR qualities of Prize Tokens. Activating any Prize Token will grant you access to the Redemption Store. Prizes claimed from the Redemption Store will be bound to the character that redeems them, and none are account-wide unlocks.

Prize Tokens are Account-Bound and may be traded to other characters on your account using the Account Shared Bank.

To view a current list of prizes available in the Redemption Store, activate any Prize Token from your inventory!
Values do not reflect skills or other modifiers

Value: 0 Energy credit icon.png

The Phoenix Prize Pack is a prize pack containing one of four Prize Tokens of varying rarity - rare, very rare, ultra rare, and epic. These tokens are used to purchase prizes in the Phoenix Redemption Store. The type of rewards included in this store range from Event Rewards, former-Microtransactions, limited-time Giveaways, and more. It is only available from the Dilithium Store for 4,500 Refined dilithium icon.png, or 10 packs for 40,000 Refined dilithium icon.png, under the "Special Items" tab.

Prize Tokens[]

Promotional image.

Info Most prizes obtained via this promotion – including Starships – are Bound to Character, and may not result in any Account-Wide Unlocks. The Prize Tokens are Account Bound. (See "Notes" section for a disclaimer.)

The following prize tokens may be acquired from this package:

These prize tokens are exchanged for prizes from the Phoenix Redemption Store. A Prize Token can also be exchanged for 2 Tokens of the next-lower rarity.

Availability and changes[]

Original availability[]

The Phoenix Prize Pack was originally a limited time promotion available from the Dilithium Store during select periods, but are now available indefinitely as of January 2020. Those historical dates are listed below:


  • December 1st, 2016 - December 8th, 2016
  • March 2nd, 2017 - March 9th, 2017
  • August 3rd, 2017 - August 10th, 2017
  • October 3rd, 2017 - October 10th, 2017
  • December 21st, 2017 - December 26th, 2017
  • March 1st, 2018 - March 8th, 2018
  • May 3rd, 2018 - May 10th, 2018
  • May 23rd, 2018 - June 5th, 2018
  • July 18th, 2018 - July 25th, 2018
  • September 27th, 2018 - October 5th, 2018
  • December 20th, 2018 - December 27th, 2018
  • February 28th, 2019 - March 7th, 2019
  • May 2nd, 2019 - May 9th, 2019
  • August 8th, 2019 - August 15th, 2019
  • October 3th, 2019 - October 10th, 2019
  • December 4th, 2019 - October 6th, 2020: Permanent Availability after System Change


  • April 18th, 2017 - April 25th, 2017
  • July 20th, 2017 - July 27th, 2017
  • August 31st, 2017 - September 7th, 2017
  • November 2nd, 2017 - November 9th, 2017
  • December 21st, 2017 - December 26th, 2017
  • April 12th, 2018 - April 19th, 2018
  • June 12th, 2018 - June 19th, 2018
  • August 23rd, 2018 - August 30th, 2018
  • October 30th, 2018 - November 5th, 2018
  • December 20th, 2018 - December 27th, 2018
  • January 22nd, 2019 - January 29th, 2019
  • May 14th, 2019 - May 21st, 2019
  • July 11th, 2019 - July 18th, 2019
  • September 17th, 2019 - September 24th, 2019
  • January 2020 - January 12th, 2021: Permanent Availability after System Change

House Shattered changes[]

With the launch of Season Twenty-one: House Shattered, the free Phoenix Box event returned to coincide with the release of the new Experimental Ship Upgrade Token. During this event, players can also buy a pack of 2x Experimental Ship Upgrade Tokens with 1 Ultra Rare token. Those historical dates are listed below:


  • October 6th, 2020 - October 12th, 2020
  • November 24th, 2020 - December 1st, 2020
  • February 4th, 2021 - February 11th, 2021
  • April 20th, 2021 - April 21st, 2021:


  • January 12th, 2021 - January 18th, 2021
  • February 4th, 2021 - February 11th, 2021 (Free Phoenix packs available daily until February 26th)

Shadow's Advance changes[]

With the May 5, 2022 update on PC and May 10, 2022 on Console, the Phoenix Prize Pack received a major overhaul (the first in over two years), with additions of new items and the following changes:

  • Very Rare tokens were converted to Ultra Rare tokens
    • In addition, all Tier 5 ships were removed from this tier.
  • Rare tokens were converted to Very Rare tokens
  • Uncommon tokens were converted to Rare tokens
    • The ability to buy a Phoenix Prize pack with 10 Uncommon tokens was also removed.
    • This change therefore eliminated the Uncommon tier entirely, from four rarities of tokens down from five.

With these changes, several items were moved to different tiers of the Phoenix Redemption Store. Also, the [Phoenix Universal Tech Upgrade] received a nerf in effectiveness (38,400 TP from 51,200 TP), with all Upgrade Kits purchased before the 05/05/2022 update being converted to the now-unobtainable [Classic Phoenix Universal Tech Upgrade].

During the free event, players can also buy Experimental Ship Upgrade Tokens at every tier of prize token for 100 Rare Prize Tokens, 20 Very Rare Prize Tokens, and 5 Ultra Rare Prize Tokens respectively. The historical dates for these events are listed below:


  • May 5th, 2022 - May 12th, 2022
    • 10 free Phoenix Prize Packs were also available from the Zen Store for the duration of this promotion
  • July 21st, 2022 - July 28th, 2022


  • May 10th, 2022 - May 17th, 2022


  • Players (level 11 or above) can claim a free Phoenix Prize Pack once per account per day during any given promotion period, including a one time use Phoenix Replica Smallcraft admiralty card available from Grym on Drozana Station, or Onna at Deep Space Nine.
  • Most items bought are not account unlocks, meaning you cannot reclaim a free replacement if you discard an item bought from the Phoenix Redemption Store. An exception to the rule is anything once featured in the Weekend Event Store, which becomes account reclaimable upon requisition.
  • Certain items may still be available to purchase elsewhere in the game (i.e. the Zen Store), which currently includes the Mirror Hakeev Duty Officer available from the Mirror Universe Bundle, and the EMH Bridge Officer available from Mudd's Market. Much like items from the Weekend Event Store, these are account-reclaimable when bought elsewhere.

External links[]